Widely considered a leader when it comes to creation and the usage of new technologies has established itself as a market leader whilst maintaining its independence from bigger less agile competitors. Considering that the companies launch back into 2008 and its group have won lots of high profile industry awards includingthe best utilization of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 because of its voice recognition dialler platform, as well as being recognised for innovative use of technology is thus far the only DCA to have won both very best consumer and finest commercial DCA.
When you operate with nothing is taken for granted, we have some time to get to understand you and your clients, the approach we invent for you is unique to your business needs and evolves together with helpful hints our partnership.
Customer support, has consistently worked with the belief that irrespective of the present situation a client finds themselves dealing with, so that they can be and will always remain a valued customer of our clients, this ethos means that functions with its clients across a range of debt types and age. As well as working with customers on overdue arrears and aged debt accounts also works with a number of customers at very early stage arrears, frequently at a white label capacity representing and carrying the brand name of a number of the UK's biggest titles.
Investing in our customers, we're a professional services company focusing on a very significant set of criteria which are governed by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are dedicated to ensuring that all our people work to the highest of standards. Development and training play a key role in the working lives of all employees at all levels, Training does not end once induction is completed but is ever present during the working atmosphere.
Quality assurance plays an integral function in all that we do ; QA touches all elements of our company and is covered The Color of Debt: How Collection Suits Squeeze Black… — ProPublica with our three line of defence and backed up through our own internal audit group and separate compliance capabilities.
Groups senior management team consists of a number of the most experienced and well recognized professionals in the industry, with over a 150 years combined experience in the world of financials.